Shipping, Return and Refund Policies


Last updated March 27, 2023

For website orders, we offer FREE Shipping using J&T Express only.

Areas Days of Delivery
Metro Manila 1-4 days
Luzon 1-6 days
Visayas 5-8 days
Mindanao 5-8 days
Island 5-10 days


Due to customers unable to provide correct information and frequent fraud bookings, same day delivery is no longer offered.

Last updated February 26, 2023

Return and Refund Requests

The return/refund request will be evaluated by Excelsio Institute. Please make sure to provide video opening the product. Sending photos as a proof will be automatically disregarded.

Refund and Return request without shipping costs will be valid only if:

  • Item the item received is damage;
  • Received incomplete package; or
  • Wrong item received.

Please make sure that the purchase is within 30 days upon purchasing the product. We will no longer accommodate any request beyond the aforementioned number of days.

Return and Refund request will automatically be cancelled if:

  • Buyer suddenly changes his/her mind.
  • Buyer failed to read the product page with the item received.

You may return the item at 

Pin: Alcantara Group of Companies Deano
Address: Block 25 Lot 7 Sonalan Taguig, Metro Manila 1633 Philippines
Phone: 09664887655

Refund Timeframe

Mode of Payment Number of Days
Cash on Delivery 4-5 banking days
G-Cash 5-6 banking days
Visa and Mastercard 6-7 banking days